Shipping & returns

All VIKA&EVE pieces are printed or produced on demand.

This reduces overproduction and lowers environmental impact.

Your order is automatically routed to the closest production partner to ensure fast delivery.

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📦 SHIPPING — HOODIES (Gelato)

Estimated delivery times:

Tracking details are sent automatically once your order ships.

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📦 SHIPPING — CARD DECK (MPC)

Our card decks are printed with care by our specialized production partner.

To keep delivery reliable and predictable, we currently ship to a selected group of regions.

Estimated delivery times:

Each order is produced individually and shipped with a tracked service.

Tracking details are sent automatically once your order is on its way.

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🌍 CUSTOMS & DUTIES

Most of our shipments within the EU (Belgium, Netherlands, France, Germany, Sweden, Austria) arrive without any import duties.

However, international regions — especially the United Kingdom, the United States, and Canada — may occasionally charge import taxes or customs fees.
These charges are determined by local customs authorities and are not controlled by VIKA&EVE.

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↩️ RETURNS

Because each item is produced individually for your order, we do not accept physical returns.

If there is an issue with your order, we will fix it.

We replace your order free of charge if:

We ask for photos of the issue so our production team can verify and replace the order.

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❓ ORDERED THE WRONG SIZE?

If a wrong size was ordered, we offer a discounted re-order option.

You can always contact us before ordering if you’re unsure.

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💬 NEED HELP?

We respond within 24 hours.

Contact us through the contact page for shipping or order support.

VIKA&EVE