Shipping & returns
SHIPPING
All ELYS pieces are printed and made to order from the closest production partner.
This reduces overproduction and lowers environmental impact.
Estimated delivery times:
• Belgium, Netherlands, Germany, France: 2–7 business days
• Other EU countries: 3–8 business days
• UK & Switzerland: 3–8 business days
• USA & Canada: 4–9 business days
• Rest of World: 7–15 business days
These times include production + delivery. Tracking information is sent automatically when your order ships.
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CUSTOMS & DUTIES
Some countries may charge import taxes or duties.
These charges are determined by local customs and are not controlled by ELYSI.
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RETURNS
Because each item is printed individually for each customer, we do not accept physical returns.
If there is an issue with your order, we will fix it:
✔ Damaged item
✔ Incorrect item
✔ Wrong item received
✔ Print or production defect
In these cases, a replacement is sent free of charge.
We ask for photos of the issue so our production team can verify and replace the order.
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ORDERED THE WRONG SIZE?
If a wrong size was ordered, we offer a discounted re-order option.
You can always contact us before ordering if you’re unsure.
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NEED HELP?
We respond within 24 hours.
Contact us through the contact page for shipping or order support.
VIKA&EVE